Privacy Policy

Mimo Cleaning Services ("Mimo", "we", "us") is a cleaning company operating in the Greater Toronto Area. Our website is mimocleaning.com and we can be reached at hello@mimocleaning.com.

When you use our website or book a service, we may collect:

• Contact information — name, email address, phone number, and service address
• Booking details — service type, dates, home size, and any notes you provide
• Payment information — processed by Stripe; we do not store card numbers on our servers
• Usage data — pages visited, browser type, and device information collected through cookies and analytics

We use the information we collect to:

• Schedule, confirm, and manage your cleaning appointments
• Process payments securely through Stripe
• Send booking confirmations, reminders, and follow-ups by email
• Respond to support inquiries
• Improve our website and service offering

We do not sell your personal information to third parties.

All payments are processed by Stripe, Inc., a PCI-DSS compliant payment processor. When you provide payment information, it is transmitted directly to Stripe using encrypted connections. Mimo does not have access to your full card number, CVV, or expiry date.

Stripe's privacy policy is available at stripe.com/privacy.

Our site uses cookies for session management, analytics, and performance. You can control cookie behaviour through your browser settings. See our Cookie Policy for details.

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, and for a minimum of 2 years after your last booking to comply with applicable tax and business record-keeping requirements.

You have the right to:

• Request a copy of the personal data we hold about you
• Ask us to correct inaccurate information
• Request deletion of your personal data (subject to legal obligations)
• Withdraw consent for marketing communications at any time

To exercise any of these rights, email us at hello@mimocleaning.com.

We may update this Privacy Policy from time to time. The date at the top of this page reflects the most recent revision. Continued use of our services after changes constitutes acceptance of the updated policy.

Questions about this policy? Reach us at hello@mimocleaning.com.