Terms of Service

By booking a service with Mimo Cleaning Services ("Mimo", "we", "us") or using our website, you agree to these Terms of Service. If you do not agree, do not use our services.

A $50 deposit is required to confirm every booking. This deposit is applied toward the total cost of your first service visit. Deposits are non-refundable if you cancel within 24 hours of your scheduled appointment or fail to provide access at the scheduled time.

Bookings are confirmed only after the deposit is successfully processed. A booking confirmation email will be sent to the address provided at checkout.

All prices are flat-rate and final as quoted at the time of booking. Prices are displayed in Canadian dollars (CAD) and include applicable taxes.

The total balance (minus the deposit) is due upon completion of each service visit. Payment is collected via the card on file unless otherwise arranged.

Subscription services (weekly, biweekly, or monthly) require a minimum 2-month commitment from the date of your first visit. This minimum is disclosed at the time of booking and confirmed in your service agreement.

Cancellation requests received after the first billing cycle take effect following the second billing cycle. The second month's charge is processed as scheduled and is non-refundable.

After the 2-month minimum, subscriptions continue on a rolling basis. You may cancel by emailing us at hello@mimocleaning.com with at least 7 days' notice before your next scheduled visit.

You may reschedule or cancel a visit at no charge with at least 24 hours' notice before the scheduled appointment time.

Cancellations or reschedules with less than 24 hours' notice, or failure to provide access at the scheduled time, will result in forfeiture of the deposit for that visit.

If any aspect of a completed clean falls short of the scope of the service booked, notify us within 48 hours of the visit and we will return to address the issue at no charge. The guarantee applies only to work within the explicit scope of the service booked — it does not extend to items expressly excluded from that service tier.

You are responsible for providing safe and timely access to the service location. Mimo reserves the right to decline or discontinue service on any site presenting a health or safety hazard to staff, including but not limited to: hoarding conditions, mold beyond surface-level mildew, active pest infestation, animal waste beyond litter box maintenance, or biohazard material.

In cases where service is declined on safety grounds, the booking deposit is forfeited.

Mimo is fully insured under Commercial General Liability (CGL) coverage. In the event of damage caused by our staff, you must notify us in writing within 48 hours of the visit. Claims submitted after this period may not be considered.

Mimo's liability is limited to the cost of the service visit in which the damage occurred. We are not liable for pre-existing damage, normal wear and tear, or items of exceptional value not disclosed prior to the visit.

All content on mimocleaning.com — including text, images, logos, and design — is the property of Mimo Cleaning Services. You may not reproduce or distribute it without written permission.

We may update these Terms from time to time. The date at the top of this page reflects the most recent revision. Continued use of our services after changes constitutes acceptance of the updated terms.

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein.

Questions about these Terms? Email us at hello@mimocleaning.com.